Forethought is a pioneering AI company that is transforming customer service with its generative AI platform. Launched in 2017, Forethought's mission is to unlock human potential through AI, starting with customer service. Its platform, Agatha, uses advanced Natural Language Understanding models to streamline work, provide answers, and enhance productivity.
Solve: Revolutionizing Customer Support
Solve is an AI-powered platform that transforms customer support by automating responses to common queries. It uses natural language processing (NLP) to understand customer inquiries and provide accurate, timely responses. This not only enhances customer satisfaction but also reduces the workload on customer support teams, allowing them to focus on more complex issues.
Triage: Streamlining Business Operations
Triage is another innovative solution from Forethought. It uses AI to prioritize tasks and queries, ensuring that the most critical issues are addressed first. By automating the triage process, businesses can significantly improve their efficiency and productivity.
Discover: Unleashing the Power of Data
Discover is a powerful AI tool that enables businesses to extract valuable insights from their data. It uses advanced machine learning algorithms to analyze data and identify patterns, trends, and anomalies. This empowers businesses to make informed decisions and stay ahead of the competition.
Assist: Enhancing Employee Productivity
Assist is an AI-powered tool designed to boost employee productivity. It provides real-time assistance to employees, helping them find information quickly and efficiently. By reducing the time spent on searching for information, Assist enables employees to focus on their core tasks, thereby improving their productivity and performance.
Forethought's SupportGPT: A Game-Changer in Customer Support
Forethought's SupportGPT is a revolutionary AI model that is set to redefine customer support. It is trained on a vast dataset of customer support interactions, enabling it to understand and respond to a wide range of customer queries. With SupportGPT, businesses can provide high-quality, personalized support to their customers, enhancing their satisfaction and loyalty.
Use Cases of Forethought
- Ticket Triage: Forethought's AI platform enriches cases with sentiment and intent, then prioritizes and routes them based on urgency, reducing manual tasks and accelerating response times.
- Agent Assistance: Forethought Assist empowers service agents with relevant knowledge and ready-made responses, surfacing complete ticket context and access to knowledge from any source.
- Automated Resolution: Forethought Solve uses generative AI to automate answers to common customer questions, resolving simple, repetitive tickets automatically, enhancing self-service, and reducing ticket volume and backlog for agents.
- Ada: Ada offers an artificial intelligence (AI)-powered customer service automation platform that helps companies resolve their customer inquiries in any language or channel.
- Solvvy: Solvvy delivers an effortless and intelligent customer self-service experience powered by machine learning and artificial intelligence, enabling companies to immediately reduce ticket volume and improve customer satisfaction.
- Aisera: Aisera develops an artificial intelligence-based service desk that helps teams automate repetitive tasks, delivering a personalized and predictive artificial intelligence experience.